Please understand that Armstrong’s service offering is derived from a variety of entertainment and information sources and delivered to you over our advanced broadband network. As such, it is possible that you may occasionally experience intermittent issues such as picture artifacts or tiling, audio drop outs, etc. We understand that these performance issues can be frustrating. That is why our service center and technicians are available 24 hours a day to answer your questions and help solve your service problem. We are proud of our history of service excellence and will make every effort to remedy your situation as quickly as possible.
Armstrong’s policy regarding credit for a service outage does not, in general, cover intermittent issues. Armstrong will issue a pro-rata credit of the fixed monthly charge for the service(s) affected upon prompt notification when a substantial portion or all of your service has been affected for a period of 24 hours or longer. Unless specifically provided by law, such credit shall not exceed the fixed monthly charges and excludes all nonrecurring charges, one-time charges, per call or measured charges, regulatory fees and surcharges, taxes and other governmental and quasi-governmental fees.
Any credit issued for an intermittent service issue or service outage lasting less than 24 hours shall be made solely at the discretion of authorized Armstrong personnel and shall in no way constitute a policy or demonstrate a requirement on Armstrong’s part for the issuing of future credits.